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Privacy Policy

INFORMATION WE USE, HOW & WHY
When shopping online with Mad Monkey, we ask for information such as your name, email & delivery address and credit or debit card details. A contact telephone number may also be requested so that you can be contacted if there is a problem with the order. All this information is necessary to process & notify you of your order.

SAFETY & SECURITY OF YOUR INFORMATION
Our site uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorized parties to read any information that you provide.

CONTACTING US BY TELEPHONE
To help us ensure excellent levels of customer service, we record and monitor our calls for the purposes of staff training.

E-Mail Protection
We will never pass your e-mail address to any other organization.
 
SOCIAL MEDIA
When using our social media tags, keep in mind that this information is shared publicly. Therefore, don't give out any information you wouldn't be comfortable with a stranger knowing. This includes your address, phone number, date of birth, email address, bank and credit card details, and place of work.

Your outfits are likely to appear in the following places:

• Home Page - If it is selected by the Crew team.
• Instagram, Facebook and Twitter - Users searching for the relevant hashtags will be able to see your post and your profile.
• Instagram, Facebook, Twitter - On our official account if selected by the social media team.
• Journal Pages - If your outfit is tagged appropriately they may be selected by the Crew team to support the editorial.
• Facebook, Pinterest, Google+ and other social networking sites and search sites.

WHAT IF I WANT TO KEEP MY POSTS PRIVATE?
If your social media account is set to "private", your posts will not be seen by anyone other than those in your network. If your social media account is public, we recommend that you do not use these tags or you delete them from your post.

YOUR RIGHTS
If you have any queries about the personal information we are holding in your name, please contact our Customer Service team, who will be more than happy to review your account and update our records as required.

SAFETY & SECURITY
Our website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorized parties to read any information that you provide.

Once an order has been placed, we don’t store the details of your payment card, with the exception of the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.

USE OF ‘COOKIES’
Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalize your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.